FAQs

WILL HAIRITAGE BY MINDY BE AVAILABLE INTERNATIONALLY?

The initial launch will be US only but stayed tuned to @HairitagebyMindy for new and exciting announcements.

 

IN STORE AVAILABILITY

Access the Hairitage by Mindy Store Locator here.

 

ARE ALL HAIRITAGE BY MINDY PRODUCTS SULFATE FREE?

Sulfate cleansers can be harsh to hair. Hairitage shampoos and washes do not contain harmful Sulfates.

 

ARE ALL HAIRITAGE BY MINDY PRODUCTS FRIENDLY FOR CURLY HAIR?

Yes, Hairitage products are friendly to curly hair. 

These products were made specially for curly hair:

  • Outta My Hair Gentle Daily Shampoo
  • Double Down Conditioning Wash Shampoo
  • Mask-querade Transforming Hair Mask
  • Magic Dust Texturizing Powder
  • Ahead Of The Curl! Curl Creme
  • To The Max Maximum Hold Styling Gel
  • Tame The Mane Smoothing Conditioner
  • An Apple A Day ACV Hair Rinse

Hairitage products were formulated with silicones where needed but all products were carefully crafted to ensure the least amount of build-up and are all washable with our Outta My Hair Gentle Daily Shampoo.

 

WHAT TYPE OF HAIR ARE HAIRITAGE BY MINDY PRODUCTS USED FOR?

Hairitage products have been designed to work on all hair types and hair textures.

 

ARE ALL HAIRITAGE BY MINDY PRODUCTS CRUELTY FREE?

Yes!

 

ARE ALL HAIRITAGE BY MINDY PRODUCTS VEGAN?

Yes!

 

IS THE HAIRITAGE BY MINDY LINE ENVIRONMENTALLY FRIENDLY?

  • Are all Hairitage by Mindy components recyclable? 
  • All bottles and jars ARE recyclable.
  • Jar caps ARE recyclable
  • Pumps ARE NOT recyclable
  • Tube and tube caps ARE recyclable

 

PAYMENT OPTIONS

We accept Visa, MasterCard, American Express, and Discover. We do not accept CODs, personal checks or money orders. The charge on your credit card statement will reflect a charge from Maesa Ecommerce Inc.

 

PAYMENT AUTHORIZATION AND SECURITY

All purchases are subject to bank authorization prior to processing. Your credit card will be charged as soon as your order is accepted and processed. Only authorized purchases will be processed and shipped. Additionally, Hairitage by Mindy is committed to safeguarding its customer’s payment information (see Section 3 of our Privacy Policy below).

 

SALES TAX

We are required by law to collect state sales tax on orders being shipped to the following states - AL, AR, AZ, CA, CO, CT, DC, DE, FL, GA, IL, IN, KS, KY, ME, MD, MA, MI, MN, MS, MO, MT, NE, NH, NJ, NM, NC, ND, NY, OK, PA, TN, TX, VA, VT, WV, and WI. Sales tax will be assessed on the total purchase.

 

ORDER CONFIRMATION

After an order is placed, an order confirmation email is sent to the email address provided by the customer during order placement. The order confirmation email includes the order number and all of the order details. A shipment confirmation email is sent once the order ships from the fulfillment center. The shipment confirmation email includes the shipping tracking number and all of the order details.

 

ORDER PROCESSING

Orders are typically processed within two to three business days, Monday through Friday, excluding holidays.

Please note that during peak promotions, there may be additional time needed for order processing. 

 

ORDER STATUS

Please log on to your account to access your order status. To track your order, click on the tracking number.

 

RETURNS / EXCHANGES

Your satisfaction is a top priority for us. We will gladly replace any item that you order from www.hairitagebymindy.com that you received in damaged condition. Please contact info@hairitagebymindy.com within 7 days of delivery for your claim to be recognized. We do not offer returns or exchanges for any other reason.

If damage occurred to the item(s) in your shipment, please retain the box, the packing materials and the items inside and contact us immediately at info@hairitagebymindy.com.

 

CANCELLING AN ORDER:

Orders cannot be cancelled after they are placed.  We apologize for this inconvenience and look forward to finding a solution for this.  

 

SHIPPING:

Contiguous United States, AK and HI addresses. We do not ship to P.O. Boxes. Hairitage by Mindy is currently unable to accept orders shipping to destinations outside of the United States. We apologize for any inconvenience.

PROMOTION CODES:

You must be logged into your account to apply an applicable promo code to your order during checkout and receive the current promotion benefit. You may enter only one applicable promo code per order. Promo codes cannot be added to an order after it has been placed. Promotion codes only apply to items specified within the promotion & cannot be combined with any other offers. Promotion codes cannot be applied to previous placed orders. 

Product Bundles are excluded from additional promotions & discounts.

Please use the e-mail signup form on the bottom of any page on the Site. You will then receive all current information about our new products and any current promotions!